Refund policy

To request a return or cancellation, contact us through our Contact page with your order number.

Changing your mind

For standard, non-personalised products, you can cancel from the time you order until 14 days after delivery. You then have another 14 days to send the items back.

You pay return postage for change-of-mind returns. Please retain proof of postage.

You may inspect your items, but we may deduct for any loss in value caused by handling beyond what is necessary to check them, including peeling or applying stickers.

Refunds

We refund your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

If you cancel your entire order, we also refund standard outward delivery costs. Any extra paid for upgraded delivery is not refundable for change-of-mind cancellations.

Personalised items

Change-of-mind cancellations do not apply to genuinely personalised or bespoke items. Your rights regarding faulty or incorrectly supplied goods still apply.

Problems with your order

Please contact us if your items are faulty, damaged or not as described. We will arrange an appropriate remedy and cover reasonable return postage where applicable.

This policy does not affect your statutory rights.